Last updated: 21 August 2026
The 30-day money-back guarantee. Every Filmoyo product — the Filmoyo Director front end, order-bump add-ons, upgrades, the Fast Pass, and the All-Access Bundle — is covered by a 30-day money-back guarantee, counted from the date of that purchase. If Filmoyo doesn’t do what its sales page describes, you can request a full refund of that purchase price within those 30 days.
How to request a refund. Contact our support team using the support link on your receipt or in your welcome email, or email legal@vidoyo.com — include the email address you purchased with and your receipt number. That’s it; no hoops, no “retention offers” you have to fight through. If anything about the process is unclear, ask us first — we honor this guarantee.
What’s covered — and the one exception. The purchase price of each product is refundable in full within its 30-day window. The one exception, stated on every sales page: credit top-up packs purchased separately are consumable and not refundable, and credits consumed before a refund is processed are not recoverable.
Processing. Purchases are processed by JVZoo, our authorized retailer of record — the charge on your statement and the refund both come through them. Once approved, refunds are issued to your original payment method; please allow several business days for your bank to post the credit.
Per-product coverage. Each purchase in the funnel is covered individually from its own purchase date — refunding one upgrade doesn’t affect the others or your front-end license.
Questions: legal@vidoyo.com. Filmoyo is a product of Explaindio LLC.